Customer Service Officer

Role Overview:

Our client is seeking a Customer Service Officer to join the team at their Cairns, City location. In this office-based role, you will be responsible for a variety of administrative tasks including managing emails, phone calls, assisting with invoicing and sales, and addressing all customer and client-related matters. This position offers a dynamic environment where excellent communication skills and a friendly demeanour are essential. Hours for this role are - Monday - Friday, 8:00 AM - 4:00 PM.



Key Responsibilities:

• Handle day-to-day administrative tasks including emails and phone calls.
• Assist with invoicing and sales processes.
• Manage customer and client inquiries both in person and over the phone.
• Provide exceptional service and support to our clients.

Requirements:

• Strong administrative skills with previous experience in a similar role.
• Preferred experience in customer service or administration.
• Excellent communication skills with the ability to confidently interact with customers and clients.
• Friendly, approachable, and professional demeanour.
• Valid Driver's Licence and reliable transport required.

If you are a proactive individual with a passion for customer service and a strong administrative background, we encourage you to apply. This is a fantastic opportunity to grow within a reputable company with the potential for a permanent role.